Restart your Guard to refresh its internet connection. Our Nest has the battery issue as of yestrday.. Will not recharge even with the fan on.
EDIT (5/9/19): Mine is back online. While it’s unclear exactly how much of the system was nonfunctional, the fact that there’s been an issue at all has some owners rightfully concerned: this is a security system, after all, which makes any amount of downtime a critical flaw. What to do if you’ve changed your router or Wi-Fi network >. Last but not least, hardware incompatibility can also cause your Nest thermostat to show as disconnected or offline. If you’ve been using it for a couple of days before you got the offline glitch, then chances are that there are deeper underlying problems.
If you are comfortable with unplugging your modem and router power cords, you can try this as your first solution. Even without a Wi-Fi connection, you can still make changes to the lockout temperature or the “Heat Pump Balance” through the thermostat itself. At this point Nest support told me this would be sent to the engineering team for an investigation. No real changes in my Config. Press J to jump to the feed. Eventually I was told it was an issue on Nest's end and I called it a night.
"I have to say that you're awesome! After my Nest Guard began going offline frequently since February 2019 I contacted Nest and they replaced the unit.
Keep holding down the button while Guard goes through a software version and check.
To help make sure you’re not using cellular data, turn on your phone’s Airplane mode and then turn on Wi-Fi. Usually, specific button combinations are required to perform a safe restart.
Happened to me yesterday for about 30 minutes around noon hour.
Check your app and it should appear online again. It seems that depending on who you talk to, they have different answers.
Have in mind that if resetting the router didn’t work, this method might also fail. Press question mark to learn the rest of the keyboard shortcuts, Nest Cam IQs, Hello, Protect, Secure, T-stat Gen 3 & x Yale Lock, Nest [Hello | Secure | Protect | Thermostat], Cam IQ, Hello, Thermostat GEN3, Secure, Nest X Yale, Protect.
If the info button is not lit up, there are no issues for Guard to report. You may need to consult your router’s user manual for specific instructions on how to restart your router.
This should be enough to reset the network connection.
If the Nest service is down, all of your Nest products will be offline.
First, you’ll want to check the battery levels.
Learn about wireless interference and how to troubleshoot it >. Sometimes a missing update is enough to show your Nest thermostat as being offline or disconnected.
Don’t forget the last two steps. Note that depending on the type of router you have, the recommended restart process may vary drastically.
Here are some devices that might cause problems: For more information and steps to take to troubleshoot wireless interference, see the article below.
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